Legal
Privacy Policy
Last updated: 01/01/2026
This Privacy Policy explains how Alba Travel - S.r.l. (“Albatravel”, “we”, “us” or “our”) collects, uses and protects personal data when you visit our website, contact us, make a booking or otherwise use our services.
We are committed to handling personal data transparently, securely and in accordance with applicable data protection laws.
1. Data Controller
The data controller responsible for the processing described in this Privacy Policy is:
Alba Travel - S.r.l. Registered office: Isola Nova del Tronchetto 34, Venezia Italia VAT / Company registration number: 02387880277 Email: info@albatravel.it Telephone: +39 041 8877560
If a Data Protection Officer has been formally appointed, they can be contacted at:
info@albatravel.it
2. Personal Data We Collect
Depending on how you interact with Albatravel, we may collect information such as your name, surname, email address, telephone number, billing information, booking details, number and details of participants, preferences or requirements relating to an experience, and information you provide when contacting our customer support.
When necessary to provide a specific experience, additional information may be requested. We will only request information that is reasonably necessary for the relevant service.
We may also collect technical information when you use our website, including IP address, browser and device information, language, pages visited, date and time of access, referral information and information collected through cookies or similar technologies.
Payment card details may be processed directly by our authorised payment service providers. Where Albatravel does not directly receive or store complete payment card details, those details are handled according to the payment provider's own security and privacy procedures.
3. How We Use Personal Data
We may process personal data to manage and confirm bookings, provide purchased services, communicate booking information, process payments and refunds, provide customer assistance and respond to enquiries.
We may also process information to administer our website, maintain security, prevent fraud and misuse, comply with accounting, tax and legal obligations, resolve disputes and establish, exercise or defend legal claims.
Where permitted by applicable law, we may use information to improve our website, services and customer experience.
We will only send marketing communications where we have an appropriate legal basis to do so. Where consent is required, you may withdraw that consent at any time.
4. Legal Bases for Processing
Depending on the circumstances, we may process personal data because the processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
We may also process data to comply with legal obligations applicable to us.
In certain circumstances, we may rely on our legitimate interests or those of a third party, provided that those interests are not overridden by your rights and freedoms.
Where required by law, we will rely on your consent. You may withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
5. Booking and Experience Providers
Some experiences available through Albatravel may be operated or supplied by third-party experience providers.
Where necessary to process or fulfil your booking, we may share relevant information with the provider responsible for the experience you purchased.
The information shared will be limited to what is reasonably necessary to manage the booking, identify participants, provide the experience, communicate operational information and handle assistance relating to the service.
Depending on the circumstances and the applicable contractual arrangement, a third-party provider may process personal data on our behalf or act as an independent data controller. Where a provider acts as an independent controller, its own privacy information may also apply.
6. Service Providers
We may use trusted service providers to support our business operations, for example for website hosting, cloud infrastructure, email communications, customer support, analytics, payment processing, booking management, fraud prevention or other technical services.
These parties may process personal data only to the extent necessary to provide their services and subject to appropriate contractual and security requirements where required by law.
7. International Data Transfers
Some suppliers or technology providers may process personal data outside the country in which you are located.
Where personal data is transferred internationally, we apply the safeguards required by applicable data protection law, where necessary.
Depending on the destination and circumstances, these safeguards may include adequacy decisions, approved contractual safeguards or another legally recognised transfer mechanism.
8. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, accounting, tax and contractual requirements.
Retention periods may vary depending on the type of information, the nature of the service provided and applicable legal obligations.
When personal data is no longer required, it will be deleted, anonymised or otherwise handled in accordance with our retention procedures.
9. Your Rights
Subject to applicable law and the circumstances of the processing, you may have the right to request access to your personal data, correction of inaccurate information, deletion of your information, restriction of processing or portability of certain data.
You may also have the right to object to certain processing activities and to withdraw consent where processing is based on consent.
Some rights are subject to legal conditions and exceptions, meaning that we may not always be able to fulfil a request in full.
To exercise your privacy rights, contact us at:
We may need to verify your identity before processing a request.
You also have the right to lodge a complaint with the competent data protection supervisory authority.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand how the website is used and, where applicable and authorised, support analytics or marketing activities.
For more information, please read our Cookie Policy.
Where available, you can also manage your cookie preferences through the cookie settings tool displayed on our website.
11. Security
We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
However, no internet transmission or information storage system can be guaranteed to be completely secure.
12. Third-Party Links
Our website may contain links to third-party websites or services.
Albatravel is not responsible for the privacy practices of independent third parties. We recommend reviewing the privacy information provided by the relevant third party before providing personal information.
13. Children's Data
Our services are not intended to result in the unnecessary collection of personal data from children.
Where information relating to minors is required to manage participation in an experience, it should be provided by or with the involvement of the relevant parent, guardian or responsible adult, as required by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our services, processing activities or applicable legal requirements change.
The current version will be published on this page. Where appropriate, the “Last updated” date will indicate when the latest revision was made.
15. Contact Us
If you have any questions about this Privacy Policy or how we process personal data, contact:
Alba Travel - S.r.l. Isola Nova del Tronchetto 34, Venezia Italia Email: info@albatravel.it Telephone: +39 041 8877560