Legal
Cancellation Policy
Last updated: 01/01/2026
This Cancellation Policy provides general information about cancellations, booking changes and refunds for experiences booked through Albatravel.
Cancellation conditions can vary between experiences. The specific cancellation conditions displayed on the individual experience page and during the booking process are the conditions applicable to that booking.
Please review them carefully before confirming your purchase.
1. Experience-Specific Cancellation Conditions
Each experience may have its own cancellation rules.
Depending on the experience, these rules may specify:
- whether free cancellation is available;
- the deadline for cancelling;
- whether cancellation fees apply;
- whether a booking is non-refundable;
- rules relating to no-shows or late arrival;
- any other experience-specific condition.
The applicable conditions are displayed on the relevant experience page and/or during checkout.
Where there is a difference between this general policy and a clearly disclosed cancellation condition for a specific experience, the specific conditions communicated for that experience apply, subject always to mandatory consumer rights.
2. Cancelling a Booking
If your booking is eligible for cancellation, follow the cancellation procedure made available in your booking confirmation, customer account or voucher, where available.
Alternatively, contact our customer support:
Email: info@albatravel.it Telephone: +39 041 8877560
Please provide your booking reference and the email address used to make the reservation.
A request is considered received when it reaches the cancellation channel specified for the relevant booking.
Submitting a cancellation request does not by itself guarantee that a refund is due. Refund eligibility depends on the conditions applicable to the experience.
3. Cancellation Deadlines
Any cancellation deadline is calculated according to the terms displayed for the specific experience.
The experience page may specify a deadline by reference to the scheduled start time of the activity.
Customers are responsible for checking the applicable deadline before confirming their booking and before submitting a cancellation request.
Do not rely solely on this general page to determine whether a specific booking is refundable.
4. Refunds
Where the applicable cancellation conditions provide for a refund, we will process the amount due using the appropriate payment process.
Unless otherwise required by law, the time needed for the refunded amount to appear may also depend on the payment provider, bank or card issuer.
A refund will only cover amounts refundable under the applicable booking conditions and mandatory law.
5. Non-Refundable Experiences
Some experiences may be sold under conditions that do not permit cancellation or refund after booking.
Where an experience is non-refundable, this will be indicated in the applicable booking information before purchase.
Mandatory consumer rights remain unaffected.
6. Right of Withdrawal
Depending on the type of service and the law applicable to the booking, statutory withdrawal rights applicable to ordinary distance purchases may be subject to exceptions.
In particular, where applicable law provides an exception for leisure services scheduled for a specific date or period, the usual withdrawal period may not apply.
This does not affect any cancellation rights expressly offered for the experience or any mandatory rights that apply to your booking.
The cancellation conditions displayed before purchase should therefore always be reviewed carefully.
7. Changes to a Booking
If you wish to change the date, time, participants or another element of a booking, contact us as soon as possible.
Changes are subject to:
- availability;
- the conditions of the experience;
- approval by the relevant provider where necessary;
- any price difference or applicable charge.
A requested change is not effective until the updated booking has been confirmed.
If the requested modification cannot be made, the original booking remains subject to its original conditions unless it is separately cancelled in accordance with the applicable policy.
8. Late Arrival
Customers are responsible for arriving at the meeting point at the time specified in the booking confirmation or experience instructions.
Many activities operate according to fixed schedules and may not be able to delay departure for late participants.
If you arrive late and cannot participate, the booking may be treated according to the no-show or late-arrival conditions of the specific experience.
A refund is therefore not automatically available for late arrival.
9. No-Show
If you do not attend an experience without cancelling within the permitted timeframe, the booking may be treated as a no-show.
Refund eligibility in such circumstances is determined by the specific conditions of the experience and any mandatory rights available under applicable law.
10. Cancellation by Albatravel or the Experience Provider
Occasionally, an experience may have to be cancelled by Albatravel or the relevant provider.
This may occur, for example, because of operational issues, safety considerations, insufficient availability, closures, severe weather or other circumstances that prevent the activity from being provided as planned.
Where an experience is cancelled by us or the provider, we will inform you when reasonably possible and explain the options available under the applicable booking conditions.
Depending on the circumstances, these may include:
- rescheduling;
- an alternative experience or service;
- a refund of the affected booking.
Any mandatory rights available under applicable law remain unaffected.
11. Weather-Dependent Experiences
Some experiences depend on suitable weather or environmental conditions.
Unless the experience conditions state otherwise, a customer's personal assessment of the weather does not automatically entitle them to cancel outside the normal cancellation conditions.
If the provider determines that an experience cannot safely or reasonably operate, the booking will be handled according to the provider cancellation provisions and the applicable booking terms.
12. Changes to Meeting Points or Operational Details
Operational details such as meeting points, start times or routes may occasionally change.
Where a material change affects your booking, updated information will be communicated through the contact details associated with the reservation where reasonably possible.
Customers should check their latest booking confirmation and communications before travelling to the experience.
13. Third-Party Experience Providers
Where an experience is operated by a third-party provider, its specific cancellation and operational conditions may form part of your booking.
Albatravel will display or make those conditions available as part of the relevant booking information where applicable.
For this reason, always refer to the individual experience page and your booking confirmation when checking the cancellation conditions of a specific reservation.
14. Contact Us
If you need help cancelling or changing a reservation, contact:
Alba Travel - S.r.l. Email: info@albatravel.it Telephone: +39 041 8877560
Please include your booking reference whenever possible.
For the contractual terms governing bookings more generally, see our Terms and Conditions.